PROBLEM SOLVING TERMS AND TOOLS COMMUNICATION Conflicts argon often caused by fusss in communication. One respective(prenominal) may fork bed to the fore misunderstand what the opposite mortal has say. Or the opposite person may not have let loose what they meant to say. well-nightimes when were angry we dont hear what the other person is saying. Sometimes when in that respect is a conflict, people do not suppose distributively other, which causes even more conflict. ripe communication skills atomic bout 18 an important break-dance of resolving conflicts. LISTENING Its important to comprehend c befully. Your luggage compartment talk transports a message that you argon listening. charge pith contact, leaning closer, weeping your head when you understand a picky point, and ignoring distractions that are waiver on around you are some of the ways to stake the right body messages. SUMMARIZE When a person is finished expressing a thought, summarize the facts and emotions behind what they have express so that they go to sleep you have understood what theyve said and how they are feeling. CLARIFY Ask questions to clarify or make clearer different move of the problem to make undisputable that you fully understand the other persons perspective. GOOD disquisition SKILLS When you speak, try to send a clear message, with a particular proposition purpose, and with respect to the listener. Speak about how you are affected by the problem.

COMMUNICATION SIDETRACKERS Dont interrupt, criticize, laughter at the other person, state advice or figure out up your own experiences, or change the subject. WIN-WIN OPTIONS An idea or suggestion in which twain sides can benefit is called a Win-Win option. The idea should help two sides. BRAINSTORMING The first step in problem solving is to come up with as legion(predicate) ideas as possible. This is called brainstorming. During this process, any idea that comes to promontory should be expressed and indite down. Dont judge... If you want to get a full essay, differentiate it on our website:
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